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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.


Do I need to sign up for your services?

No, you can also place your order as a guest. However, if you sign up, you will be able to manage your orders and future orders more easily.

How can I get my invoice?

The invoice for your order will be sent to you automatically. If need a duplicate, please contact our service team via service (at)

Can I change or cancel my order?

If the desired delivery time has not yet been reached, you can change or cancel your order. In case of a cancellation a  basic handling fee will be charged. However, further costs could arise once the implementation of your order has already begun.

What is your refund policy?

If you cancel your order up to 24 hours before the shipping date, we will refund the order price minus a fee of 30€. If the cancellation is made within the last 24 hours before the shipping date, the basic fee of 200€ will be retained and the remaining amount will be refunded to you.
Please read our terms and conditions for all refund information.

Do you provide technical support?

There are video tutorials for all usage steps. If you require additional assistance, we can offer this to you as an optional service that will be charged.


Can you guarantee that the media will publish my press release?

No, we cannot guarantee that the media will publish your press release. This decision is up to the media themselves. Usually, the decision is based on the question of how relevant your press release is to the readership of the respective medium. Therefore, the best investment for a high media reach is the development of real news values ​​and journalistic formulation. Avoid advertising language and take journalists seriously.

Do I get money back if no media covers my news?

No, there is no refund if no medium publishes your news. This decision is beyond mondo’s control and depends on the individual decision of the medium. mondo’s job is to get your information out to the press. Figuratively speaking: We only deliver the pizza to the right recipient, we don’t bake it. The highest probability of publication is created through high-quality content.

How fast can you send out my press release?

We require an advance notice of at least 24 hours before the desired release date, sent during a working week from Monday to Friday. For example, if you would like a dispatch on Thursday at 10:00, we need your order by Wednesday 10:00 at the latest.

How many language versions can I send out at one time?

You can add up to 2 language versions of the same press release to your order.

How are the mailing list prices calculated?

The mailing list prices are divided into categories. These categories are based on the number of contacts in the mailing list and the difficulty of their acquisition. It can therefore happen that two mailing lists with the same number of contacts are assigned to different price categories because it takes different amounts of effort to set them up.

Different countries communicate media contacts to the outside world with varying degrees of transparency, and they have different levels of visibility in certain industries. The lack of transparency in certain countries makes it difficult to contact journalists. As a result, for certain countries, more time must be spent to identify the same number of contacts.

A review to ensure that the contents of your press release meets our guidelines is also included in the mailing list prices.

If your mailing is successfully completed, we will provide you with its reporting one week later. 

When do you send out the press releases?

We send out the press releases between Monday and Friday. We make sure to schedule the dispatch in a way that corresponds to the media habits of the target countries. Press releases that we receive on Fridays at or after noon (12:00) are not processed until the Monday of the following week.

Do I have to provide the copyright information?

Yes, the copyright information for images and graphic attachments must be entered in the fields provided for this purpose in Step 4: Upload.

If the fields are not filled in, the client will be named as the copyright holder. 

You can find more on this topic in our General Terms and Conditions under point 11.